FAQs

 

What's the delivery time?

We’ll get your order to you as quick as we can. After payment we’ll create your phone necklace within 1-2 business days. Making things by hand take a little longer, however patience is a virtue. Your goodies will be shipped from Berlin. It usually takes around 2-3 business days to arrive in the Netherlands, Belgium, Germany, Austria and Denmark. All other European countries it can take around 3-5 business days. For all other countries delivery takes around 10 business days.

Shipments are currently delayed due to COVID-19. As you might know there are fewer flights. Parcel services and airlines are currently giving priority to medical supplies. We hope you understand.

Which countries do you ship to?

We ship worldwide. 

Which payment methods do you accept?

We accept Visa, Mastercard and American Express credit cards, iDEAL, PayPal, Bancontact and Klarna. Pirate loot not accepted at this stage.

How will I know if my order has processed correctly?

When you place your order we’ll send you an email to confirm it. Once it’s dispatched we’ll also update you so you can keep an eye out for your goodies in the post.

Can I change my order?

Unfortunately you can’t change your order after placement. If you like to cancel your order please contact us at hi@niceguyfreddie.com.

How can I return something for an exchange or refund?

If you’re not 100% satisfied with your purchase you can return your unused products within 14 days after your purchase and we will refund you the full price of the products. Get in touch via hi@niceguyfreddie.com and we will send you our return address, which is in the Netherlands or Germany. Unfortunately we do not cover return costs. 

 

All products must be returned in their original state with your order number enclosed. The packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

Can the phone necklace damage my phone?

All our items are handmade with love. Despite all our love, tests and high quality requirements we cannot guarantee this case will protect your smart phone. Scratches may occur from the rings. We don’t take responsibility for damaged or lost phones. Please always check the condition of your cover and that your phone sits and fits properly in the cover at all time.

 
Is your question still unanswered?
Get in touch with us!
hi@niceguyfreddie.com
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